(See Return & Exchange and Cancellation Policies below.) Please remember to film a full, unedited Unboxing Video from beginning to end, check the product condition immediately upon receipt, and contact our Customer Support department at for damaged, defective, incorrect, or missing items. The shipping speed applies after the order has been processed.ĭue to the effects of COVID-19, shipping to some countries may be restricted, in which case, orders may be automatically cancelled or packages may be automatically returned, so please check your country's shipping restrictions before placing an order. For high volume orders, it can take anywhere between 5~8 business days** for processing. Orders are typically processed within 2~3 business days** (normal volume) if all items in the order are in stock. Upon arrival, order processing will begin (detailed shipping updates can be found on our social media). Once a product releases in Korea, it takes about 2~3 business days** for it to arrive at our warehouse in the U.S.

** Civil and criminal penalties may result if there is unauthorized use or copies being produced/distributed of the character designs.

These are not considered to be defects and cannot be the reason for return or exchange. ** Due to the nature of sewn/handmade goods, the shape of the doll's face and/or certain areas may not have a clean/perfect finish. If product gets wet or washed, place under shaded area to dry. Hand wash in lukewarm water with a small amount of neutral detergent. ** To avoid damage, do not put in the washer. DOLL T-SHIRT - 1ea (removable and compatible with SKZOO characters).Please remember to film an unboxing video, check the product condition immediately upon receipt, and contact our customer service department at for faulty products, defects, or any other issues within 7 business days of delivery.Shipping to some countries may be restricted due to COVID-19, in which case, orders may be automatically cancelled or packages may be automatically returned, so please check your country's shipping restrictions before placing an order.If you place an order that includes any pre-order item, shipping will occur once all items within that order are available to ship together (even if an item in the same order is in stock), so please place separate orders if you would like certain items shipped sooner than others based on release/shipping dates.The shipping speed applies after the order has been processed. The shipping for this product may take longer than the standard high volume time frame of 5-8 business days.may occur during packaging/delivery and cannot be the reason for return or exchange. Small scratches, flaws, discoloration, etc. The outer box/case/sleeve/cover is made for protecting the product underneath.After the pre-order period ends, changes to orders cannot be made.Exchanges or refunds will not be allowed for reasons other than a manufacturer defect. Order cancellations or quantity edits will only be allowed during the pre-order period.

However, due to it being produced in limited quantity, it may sell out before the pre-order period ends. This item will only be available for sale during the pre-order period.The color displayed on one's monitor and actual color may differ. Actual product may vary from image shown. The size and composition of the product are subject to change based on production circumstances. Release date, pre-order period, shipping schedule, product description, and preview image are subject to change based on operational circumstances.The quantity limit is 8 per product per order.SHIPPING SCHEDULE: Shipping will begin approximately beginning of October 2021.PRE-ORDER PERIOD: Tuesday,, 9PM PDT ~ Wednesday,, 4AM PDT.

Skzoo plush puppym